How we’ve created a business culture that fuels innovation

Tori Garnsworthy

How we’ve created a business culture that fuels innovation

Doing great things requires more than just great technology, it requires a great culture and team. At Invision360, our people are motivated by our core brand values and vision: to empower organisations through insight and innovation.  

We’re on a mission…

To help solve complex service challenges. Our technology-led solutions provide organisations with service quality insights to make targeted improvements that demonstrate impact and progress.  

We live by our values  

We believe that when we work together, we can do great things. This applies as much to the relationships we have with our clients as it does with our colleagues.  

We are collaborative.  

We are creative.

We are solutions focused.  

We are committed to quality.

How we see each value in practice

Collaborative: We believe in the power of working together to coproduce technology solutions that solve even the most complex service quality problems.

We recognise that great achievements are the result not of one, but many. By developing our products in partnership with our clients, we build solutions for them, with them. We co-create products through workshops, pilots, and the continuous free flow of ideas. Within our own team, we foster a culture for sharing, learning, innovating and celebrating in each other’s achievements.  

Creative: We are creative and innovative, constantly evolving our thinking to challenge the conventional and introduce new solutions.  

We develop original concepts that add value to our customers and colleagues. We thrive on solving problems together, playing to our strengths, exploring our potential and committing to a culture of continuous improvement. We are open-minded and willing to embrace new ideas and perspectives that challenge our own thinking. We are always looking to find new and improved ways of working.

Solutions focused: We are problem-solving people, dedicated to a cause greater than ourselves. Innovative in our approach, we see opportunity in every challenge.  

Working closely with our clients and involving them in the development of new products and features ensures every aspect of our solution adds value. Holistic in our approach, we toggle between the details and the bigger picture to support clients in identifying problems that technology can resolve.  Applying this same approach internally through open-communication means we remain ever-curious and focused.  

Quality: At the heart of everything we do is a commitment to improving quality. As such, we strive to provide high quality products and services.  

We are committed to continuously improving. Every action we take, no matter how small, contributes to making something better – every email, phone call, product demo and technical solution has a purpose. We proactively invite feedback, encourage critique and listen to the people using our products. By being thorough in the research and development of our products, we ensure Quality underpins everything we deliver for our clients.  

In summary

Together with our clients, we are helping to solve complex service challenges.  

Our core values serve as the foundation for our coproduced approach, meaning every Invision360 solution has been created through the lens of the organisations we work with. No longer constrained by complicated processes, inconsistent data, subjectivity and variable partner input, we are empowering local authorities to realise the change they wish to see.  

To learn more about Invision360’s journey and ambitions please read Director Phil Stock’s blog on developing solutions through a local authority lens.

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