Health Advice Quality Assurance Tool (QHA)

Give your EHCP health reports a health check by quality assuring the consistency and quality of advice
using our QHA Quality Assurance tool.

Commissioned and developed in partnership with the NHS and a group of DCOs across Cheshire and Merseyside, the QHA QA Tool is a game-changer. It enables you to drill down reporting on quality assurance for each service feeding into the Health advice to inform the EHCP.

What’s more, it works seamlessly alongside your current quality assurance framework to enhance, improve, and support your health SEND provision and EHCPs.

Why should you adopt our tool?

Standardised criteria, prompts and guidance written by a group of DCO and DMOs can be found within the tool, empowering your colleagues who feed into the reports with what ‘good’ Health advice looks like.

Encourage cross-peer auditing within and across services, segment information and enable those who are not ‘specialists’ in areas to audit advice and analyse input.

Discoverwhy you should introduce our tool to your local area.


The automated moderation function highlights where auditors are consistent and also if any auditing inconsistencies exist, to help bring everything in line.

Automatic gradings

When auditing health advice, you can automatically-generate overall grading and/or section-by-section individual theme gradings.

Consistency and objectivity

Standardised criteria, helpful prompts, and examples of ‘what good looks like’ in each section to guide you through the process and save time.

Analysis and screening

The health quality assurance tool can be used at any stage in the EHCP process – screen advice before it enters the plan or analyse reports once they are embedded.


See how you compare to your neighbours. Benchmark the quality of your health advice performance nationally and regionally with our benchmarking functionality.

Touch of a button reporting

Reporting on live audit data will provide you with an evidence base to target improvement work and evaluate the impact of any improvement intervention.

We'll let the stats do the talking


98 audits quality assured using Invision360


31 auditors utilising our quality assurance tool


In partnership with 50+ local authorities nationally


50% reduction in the time it takes to audit a plan

Frequently Asked Questions

What impact are the Invision360 tools making?

There is an abundance of quantitative data within our tools that LAs are utilising to demonstrate higher quality performance as a result of using Invision360 audit tools.

Invision360 has been cited and referenced in numerous Ofsted and CQC inspection outcome reports due to the positive progress local areas are making and the considerable improvements they have observed following implementation.

In June 2023, Invision360, in partnership with Stockton Borough Council, won the prestigious MJ award for digital transformation; this was a direct result of the positive impact demonstrated following the implementation of the Invision360 tools.

How do I purchase an Invision360 tool, and what are the options?

For information on how you can purchase any Invision360 tools, please get in contact with our Head of Partnerships, Mark Andrews, via telephone at 07825225260 or email on

Alternatively, Invision360 is listed as a Crown Commercial Services supplier within the UK Government G-Cloud Government framework.

The Invision360 tools are purchasable on an annual subscription, but we are also happy to offer extended agreements of 2 or 3 years.

What training is provided by Invision360?

We provide all the training you will need as an authority remotely via Microsoft Teams.

Our training times are flexible to meet when best suits your team.

If staff are unable to attend any training, we will provide a recording of the meeting and additional training to new team members who may join midway through your contract term.

We regularly review our support policies and procedures to ensure that our customers have access to the best support possible.

Our help centre is online 24/7 and has plenty of articles to help you out. If you can’t find the answer you’re looking for, our support staff are always on hand via email. at

Importantly, we’re always happy to help.

Is any personal data stored on the tools?

Personal data is defined by the Information Commissioners Office (ICO) as information relating to natural persons who can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information. Under the ICO definition, we store two forms of personal data:

• The name of a user as it is entered onto the platform

• The email address of a user as it is entered onto the platform

What security exists around the storage and use of data on the platform?

We apply and regularly review appropriate technical and organisational measures to safeguard your data. This includes ensuring data is kept in a highly available state by replicating it across geographically distinct, physical data centres based in the UK. This ensures that in the unlikely event of one of our data centres suffering an outage, our systems can ‘flip’ to a different data centre. When we test these failover scenarios it takes - on average - 30 seconds to complete.

Your data is encrypted in transit and at rest.

Our internal access policies set out who at Invision360 can access your data, and we’ll only do so as part of a support request or maintenance. We apply principles of least access across all levels.

Do Invision360 tools align with existing case management software that we are using?

Yes, our quality assurance tools align with case management systems.

How will the QHA tool support you?

In a nutshell, the Invision360 QHA QA tool supports health services to quality assure and audit the SEND advice submitted by their service as part of the EHCP process.

The quality assurance tool ensures a robust and insightful quality assurance framework is in place across all health services, which is not an easy task! Invision360 provides a framework for health services to ensure high-quality advice is produced consistently.

Why should trusts, ICBs or Local Authorities adopt the tool?

Invision360’s QHA provides a digital tool that audits health advice using standardised criteria, increasing the consistency, quality, and efficiency of any quality assurance process/framework.

The QHA tool provides ‘touch of the button’ reporting, an in-built moderation feature and benchmarking capability across regions and areas. The tool guides the auditor through the step-by-step QA process and provides helpful hints, guidance and prompts.

Many coordination components within the tool are automated (e.g., sending reminders to auditors, sending notifications, tracking assigned and completed etc.). This automation ensures a highly efficient and easy-to-implement process.

Can one area commission the QHA tool or is it just ICBs?

Individual Local Authorities, health trusts and whole ICBs can commission the Invision360 QHA tool (we have examples of each commissioning arrangement across England).  Please note we can tailor a package to meet your individual needs.

What challenges is the QHA QA tool supporting/providing a solution to?

The Invision360 Quality Health Advice (QHA) audit tool supports and improves any quality assurance framework local areas implement regarding SEND and Education Health & Care Plans (EHCPs).

The tool allows a specific focus on the health advice submitted by health professionals that is part of the statutory EHCP assessment process.

The Children and Families Act places the legal responsibility on health commissioning bodies to identify the appropriate medical professionals and make sure health advice returned to the local authority is within six weeks; however, it is widely accepted that a greater focus on ‘quality’ is also required as well as the need for ‘timeliness’.

Ready to find out more?

Hit the button below to book a free demo over Microsoft Teams with our Head of Partnerships, Mark Andrews.