Invision360 Privacy Policy

Last updated: 10/4/24

Invision360 is committed to protecting the privacy of everyone who uses our services: as partners or employees.

This statement explains what personal data we collect and process, how we collect it, whom we share it with, and why we do so. It also explains the steps we take to keep data secure. If you have any questions about this privacy statement or our privacy and data processing in general, please contact our Data Protection Specialist

What is personal data?

By personal data we mean any information that might allow you to be identified, such as your name, address, date of birth, credit card details, I.P. address, photo or video image or voice recording

Who are we?

Invision360 develops award-winning Quality Assurance tools for Local Authorities across England. These tools improve the quality and consistency of EHCPs, EHCP Annual Reviews, Quality Health Advice, statutory Educational Psychology advice that informs children's EHC assessments and Personal Education Plans against recognised standards, resulting in improved outcomes for children and young people with SEND or in care.

Our registered office address is The Port House Marina Keep, Port Solent, Portsmouth, Hampshire, England, PO6 4TH.

Our company number is 13223149
Our ICO registration reference is ZB154088

We have appointed a Data Protection Specialist who oversees our handling of personal data

How do we collect personal data from you?

We may collect personal information about you when you enquire about one of our tools/platforms, subscribe to newsletter or product updates, enter your information to book a demo or use our website. Our current lawful basis for collecting personal information is contained within Schedules 2 and 3 of the Data Protection Act (2018)

What type of information is collected about you?

The personal information we collect about you for the purposes of our company or marketing activities might include your name, company name, company address, company email, phone number and I.P. address.

Using our website

If you use our website, we will store data about your internet browser, I.P. address, the timings of your visits, and a record of which pages you looked at.

Use of 'cookies'

Like many other websites, the Invision360 website uses 'cookies'. Cookies are small files stored on your computer that allow websites to recognise you when you visits. Thy store data about your browsing history but will not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

You can switch off cookies in your browser preferences but doing so may result in a loss of functionality when using our website. To see how we use cookies, and what they are please see our Cookies policy page. This also includes instructions on how to disable cookies if you don't want them to be used.

By using our website and services you agree to be bound by the terms of this statement.

Links to other websites

The Invision360 website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by website not managed by us.

How we use your information

Registration and sign in
When your company agrees a contract with Invision360 accounts and sign ins will be created for individual users. Invision360 needs to process certain personal data and an account will be created using your name, job title, company name and email address in order for you to access the software purchased by your company.
We will review and update this policy from time to time. The data processing for creating or accessing your account as described above is based on and necessary for fulfilling a contract (Art. 6(1) b GDPR).

Basic customer support
You can send in requests to customer support for troubleshooting or bugs you may find when using the service. In order to answer basic customer support requests, we may need access to your profile information as well as company data to answer your query. When personal data are processed the legal basis for this is Art. 6 (1) b. GDPR and it is based on the fulfillment of our service contract. The processing is carried out with your consent according to Art. 6 para. 1 lit. a GDPR.

Contacting us
If you send us an e-mail or contact us via an online form, your contact data, name, email address and other data provided respectively, are processed by us in order to deal with your inquiry or to be able to contact you at a later time for follow up questions. These data are processed only on the basis of our legitimate interests to offer efficient communications channels to the public (Art. 6 (1)f. GDPR), or on the basis of initiating a or communicating under an existing business relationship(legal basis Art. 6 (1) b. GDPR).

When registering for the newsletter, you have to provide an email address, your name, job title and your employer. In our newsletter we inform you about our services and products also described on our website. We also analyse how users consume our newsletter. This includes tracking of newsletter openings and how the newsletter is consumed. We may ask you to indicate your marketing preferences when you first register an interest on our website. You can check and update your current marketing preferences by emailing us at never share your personal data with third parties for marketing purposes. The data processing for sending and analysing our newsletters as described above is based on your consent (Art. 6 (1) a GDPR).

Website analytics
This website uses technology based on cookies that helps us better understand how the website is used. We do this by compiling reports about activity on the site that do not identify specific individuals. Analysis cookies transmit yourIP address to a service provider for this purpose. Data collected by performance cookies may be linked to accounts of Pitch users. The processing is carried out with your consent according to Art. 6 para. 1lit. a GDPR. Withdrawal of Consent You can withdraw your consent at any time by clicking "Manage cookie settings" on our website. An opt-out cookie will be installed on your device. This will prevent collection in the future as long as the cookie remains installed in your browser.

Who has access to your information?

We will never sell or swap your details with third parties. We may share data you provide with trusted third parties, subcontractors, our regulators, and with law enforcement authorities.

Accessing and updating your information

We care about the accuracy of the information we hold about you. If you believe any information about you is incorrect or out of date, please contact us.

Changes to this policy

We may amend our privacy policy from time to time, so please check back very so often for updates.

Each time we update our policy we will update the date shown at the top of this page