Building with the sector: You spoke, we acted

Invision360 was born from one partnership six years ago.

A local authority recognised the value of Phil’s vision: to bring consistency and standardisation to a sector under increasing scrutiny, pressure, and complexity with a mission to improve outcomes for children and young people with SEND.

That founding partnership didn’t just shape our first product. It defined our ethos.

Partnership from day one

From the very beginning, collaboration with local authorities has underpinned everything we do. Our core ethos has always been to build with those working on the ground not to develop technology in isolation, to ensure our modules reflect the realities of practice.

Phil’s extensive background working across SEND services in England and Singapore was crucial in shaping the initial build of Invision360. However, six years later, our progress is now guided not by assumptions, but by ongoing insights from a diverse and expanding community. This community includes our specialist team members, who possess both personal and professional backgrounds in SEND and education, as well as professionals, families, and children and young people with SEND.

This is how we ensure our software continues to evolve by responding to real-world challenges and supporting meaningful improvement across the sector.

Partner feedback driving change

It is essential for our partners to have a clear and consistent voice in shaping our roadmap, ensuring that their insights directly influence our development decisions.

One of the clearest messages from our recent partner conversations was the need to refine and enhance our EHCP QA module, to ensure it continued to meet the needs of auditors, practitioners, and leaders alike.

We listened, and we acted, using feedback from professionals using the module day in, day out:

• Updated grading terminology
• Streamlined criteria and improved grading flow
• Enhanced reporting and benchmarking
• Single sign‑on and compliance reporting
• In‑module guidance with legislation references and good practice examples
• Experiential data capturing the voices of children, young people and families

What our partners are telling us in response to the update

The response from partners has been overwhelmingly positive:

“The new tool is absolutely fantastic.”

“Training and support has been excellent.”

This feedback is reflected in both qualitative and quantitative measures. In our most recent EHCP partner focus group, local authorities agreed that the enhanced EHCP module truly reflects their feedback and involvement, awarding it an average score of 4 out of 5. This indicates that partners perceive the module as genuinely co-designed rather than merely consulted on.

The impact of this approach is also evident in our newest product, VITA, where 78% of partner feedback has been implemented. This evolution was directly shaped by our learning about how valuable early, ongoing, and open partnerships are in driving better outcomes and stronger solutions.

In-module guidance, legislation links and compliance scoring

Partners highlighted the value of having everything in one place:

• “Supports auditors to make accurate decisions.”
• “Enormously helpful as everything is in one place.”
• “Clear grading guidance for auditors.”
• “The compliance criteria, guidance and legislation links have been really useful — especially for challenging conversations around quality.”

‘Criteria Partially Met’ option

The introduction of a ‘Partially Met’ grading option has significantly improved consistency:

• “We really like the partially met criteria – this has helped with consistency.”
• “We’re finding audits are much more accurate with partially met and not applicable options.”

Improved audit workflow

• “Changing the grading based on responses has created more consistent audit gradings and is far more user-friendly.”

Enhanced reporting and feedback links

• “More nuanced data for reporting and improvement.”
• “I love the feedback survey links and reporting features.”

Audit assignment functionality

• “Being able to bulk assign audits has saved a lot of time — thank you for listening to our previous feedback.”

Benchmarking data

• “Valuable to see the benchmarking data — it reflects what we’re seeing in our own data.”
• “Really useful to provide feedback on how the benchmarking feature is developing.”

Always building together

Beyond individual features, partners consistently tell us how important it is to feel heard, informed, and supported:

• “It’s useful to see not only what’s changed, but what’s coming next.”
• “Having a clear space to give feedback on modules and updates is really valuable.”
• “We feel well supported and always able to reach out if there are any issues.”
• “It’s great to see how you genuinely respond to partner feedback.”

Our partnership offerings continue to expand, with opportunities like partner focus groups, enhanced data insights, and new partner Lunch & Learns. These initiatives create additional spaces for learning, reflection, and connection within the community.

Six years later, we take pride in working in true partnership with local authorities, building alongside the sector rather than for it, and ensuring that collaboration is at the core of everything we do. We remain dedicated to developing our modules in response to the sector's emerging needs and feedback.